European live chat software

Live chat software puts a chat widget on your website so visitors can ask a question without picking up the phone or writing an email. On the other side, agents work from a shared inbox with visitor context, canned replies and routing rules. Many products add a chatbot that handles common questions first, along with a help centre and out of hours forms.

The widget loads for every visitor and typically records pages viewed, IP address and the full conversation, so it belongs in your consent and processing records. Userlike, Crisp and Trengo are European providers, and Chatwoot can be self hosted. Running a European alternative for live chat keeps transcripts, which often contain customer details, on servers covered by EU data protection law.