Communication
European live chat software
Website chat that keeps visitor data in Europe
Replaces: Intercom
Live chat software puts a chat widget on your website so visitors can ask a question without picking up the phone or writing an email. On the other side, agents work from a shared inbox with visitor context, canned replies and routing rules. Many products add a chatbot that handles common questions first, along with a help centre and out of hours forms.
The widget loads for every visitor and typically records pages viewed, IP address and the full conversation, so it belongs in your consent and processing records. Userlike, Crisp and Trengo are European providers, and Chatwoot can be self hosted. Running a European alternative for live chat keeps transcripts, which often contain customer details, on servers covered by EU data protection law.
European options
| service | Country | Hosting | Open source | Free plan | Status |
|---|---|---|---|---|---|
 Chatwoot |
 Open source |
Self-hosted | ✓ | — | Ownership reviewed, controller unresolved |
Self-hosted and open source
Open source projects you can run yourself. Not necessarily made in Europe, but nobody else holds your data.
Services without verified European control
Kept here for transparency, but excluded from the European options and totals. How we classify services →
Userlike
Live chat software from Germany
Germany Ownership reviewed, controller unresolved
Crisp
Live chat software from France
France Ownership reviewed, controller unresolvedTrengo
Live chat and shared inbox from the Netherlands
Netherlands Ownership reviewed, controller unresolved
Smartsupp
Live chat software from the Czech Republic
Czech RepublicFree plan Ownership reviewed, controller unresolved
