European alternatives to Intercom

Intercom is a customer messaging platform from the United States. It puts a chat widget on your site or in your product, routes conversations to a shared team inbox, and adds chatbots, help articles and targeted messages triggered by what a user does. A long list of integrations connects it to CRM, ticketing and analytics tools.

Support conversations carry names, order numbers, screenshots and sometimes far more than a customer intended to share, and the widget itself is a third party script running on every page. A European alternative to Intercom keeps those transcripts with an EU or EFTA supplier. Userlike and Crisp cover website chat with a shared inbox, Trengo brings several channels together in one place, and Chatwoot is an open source option for teams that would rather host support themselves.