Replaces Intercom
European alternatives to Intercom
Live chat and support inboxes from Europe
Browse the category: Live chat software
Intercom is a customer messaging platform from the United States. It puts a chat widget on your site or in your product, routes conversations to a shared team inbox, and adds chatbots, help articles and targeted messages triggered by what a user does. A long list of integrations connects it to CRM, ticketing and analytics tools.
Support conversations carry names, order numbers, screenshots and sometimes far more than a customer intended to share, and the widget itself is a third party script running on every page. A European alternative to Intercom keeps those transcripts with an EU or EFTA supplier. Userlike and Crisp cover website chat with a shared inbox, Trengo brings several channels together in one place, and Chatwoot is an open source option for teams that would rather host support themselves.
European options
| service | Country | Hosting | Open source | Free plan | Status |
|---|---|---|---|---|---|
 Chatwoot |
 Open source |
Self-hosted | ✓ | — | Ownership reviewed, controller unresolved |
Self-hosted and open source
Open source projects you can run yourself. Not necessarily made in Europe, but nobody else holds your data.
Services without verified European control
Kept here for transparency, but excluded from the European options and totals. How we classify services →
Userlike
Live chat software from Germany
Germany Ownership reviewed, controller unresolved
Crisp
Live chat software from France
France Ownership reviewed, controller unresolvedTrengo
Live chat and shared inbox from the Netherlands
Netherlands Ownership reviewed, controller unresolved
Smartsupp
Live chat software from the Czech Republic
Czech RepublicFree plan Ownership reviewed, controller unresolvedQuestions
Can I export past conversations?
Intercom can export conversation data, though importing full history into another platform is rarely supported. Keep the export as an archive and start the new inbox fresh.
Which European alternative is closest to Intercom?
Userlike and Crisp are the nearest for a chat widget with a team inbox and automation. Trengo suits you better if email, social channels and chat all need to land in one inbox.
Is there an option we can host ourselves?
Chatwoot is the self-hosting option among those listed here, which is the usual route when transcripts must stay on your own infrastructure. Factor in the operating effort alongside the licence.