Live chat and shared inbox from the Netherlands
NetherlandsEU Ownership reviewed, controller unresolvedHigh non-EU dependencyScope verdict
This service remains visible for context, but it is not counted or recommended as a European-controlled option.
Operational dependency warning
Current public evidence shows 6 non-European infrastructure or email dependencies across 5 providers: Cloudflare, Google, HubSpot, Mailchimp, Mailgun. The reviewed operational path is therefore not entirely European.
Trengo is a live chat software from the Netherlands. It gives a support team one place to answer customer conversations, with apps for Android, iOS, macOS and Windows so agents can reply from a desktop or a phone.
Being Dutch makes it a European alternative to US customer messaging platforms for companies that want conversations with their customers held by an EU supplier. It suits support and sales teams that handle a steady stream of incoming questions.
There is no free plan. Paid plans start at EUR 19 per month, or EUR 15 per month billed annually.
Data and operations
Verified operational dependencies, shown separately from ownership and from the service's core data hosting.
Public website
Why this matters
Public DNS routes website visits through Cloudflare. Visitor IP addresses and request metadata can reach this non-European provider; this does not identify the core service's data location.
Incoming business email
Why this matters
Published MX records route incoming business email through Google Workspace. Correspondent details and message content can therefore enter this non-European provider's systems; MX does not reveal the configured storage region.
Authorised outbound email
Why this matters
This domain authorises Google Workspace to send email. If active, recipient details and message content can be processed by this non-European provider. SPF does not reveal its configured storage region.
Authorised outbound email
Why this matters
This domain authorises Mailgun to send email. If active, recipient details and message content can be processed by this non-European provider. SPF does not reveal its configured storage region.
Authorised outbound email
Why this matters
This domain authorises Mailchimp to send email. If active, recipient details and message content can be processed by this non-European provider. SPF does not reveal its configured storage region.
Authorised outbound email
Why this matters
This domain authorises HubSpot to send email. If active, recipient details and message content can be processed by this non-European provider. SPF does not reveal its configured storage region.
Open source
