Customer support and task management from Germany
GermanyEU Ownership reviewed, controller unresolvedHigh non-EU dependencyScope verdict
This service remains visible for context, but it is not counted or recommended as a European-controlled option.
Operational dependency warning
Current public evidence shows 5 non-European infrastructure or email dependencies across 4 providers: Amazon SES, Amazon Web Services, Brevo, Microsoft. The reviewed operational path is therefore not entirely European.
HelpSpace is customer support software built in Germany for small and medium-sized businesses. It combines ticket management, task and project management, a knowledge base, customer records, reporting and a website widget in a single system, so incoming messages, follow-up work and self-service documentation stay in one place.
Development happens in Germany, and the platform is aimed at smaller teams that want one central tool instead of several separate subscriptions. For companies looking for a European alternative to the large US helpdesk suites, it keeps customer communication and internal follow-up together.
Starter costs 15 euros per user per month and Team 25 euros per user per month, both with a minimum of two users, while Business is 45 euros per user per month from five users. Annual billing lowers the price by around 20%, and there is a free 15-day trial.
Data and operations
Verified operational dependencies, shown separately from ownership and from the service's core data hosting.
Public website
Why this matters
This public website route ends on Amazon Web Services, whose European seller is wholly owned by Amazon.com, Inc. An EU region can provide European data residency but remains under US ultimate ownership. DNS does not reveal the AWS region, the core service's host, or use of the separately operated AWS European Sovereign Cloud.
Incoming business email
Why this matters
Published MX records route incoming business email through Microsoft 365. Correspondent details and message content can therefore enter this non-European provider's systems; MX does not reveal the configured storage region.
Authorised outbound email
Why this matters
This domain authorises Microsoft 365 to send email. If active, recipient details and message content can be processed by this non-European provider. SPF does not reveal its configured storage region.
Authorised outbound email
Why this matters
This domain authorises Brevo to send email. If active, recipient details and message content can be processed by this non-European provider. SPF does not reveal its configured storage region.
Authorised outbound email
Why this matters
This domain authorises Amazon SES, infrastructure under US ultimate ownership, to send email. If active, recipient details and message content can be processed there. SPF does not prove active use, the selected AWS region, or use of the separately operated AWS European Sovereign Cloud.
