HelpSpace is customer support software built in Germany for small and medium-sized businesses. It combines ticket management, task and project management, a knowledge base, customer records, reporting and a website widget in a single system, so incoming messages, follow-up work and self-service documentation stay in one place.
Development happens in Germany, and the platform is aimed at smaller teams that want one central tool instead of several separate subscriptions. For companies looking for a European alternative to the large US helpdesk suites, it keeps customer communication and internal follow-up together.
Pricing
Starter costs 15 euros per user per month and Team 25 euros per user per month, both with a minimum of two users, while Business is 45 euros per user per month from five users. Annual billing lowers the price by around 20%, and there is a free 15-day trial.
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